Frequently Asked Questions
Answers to the most common questions about HARO Eyewear — brand, products, materials, shipping, returns, and care. For anything not covered here, email support@haroeyewear.com.
About HARO Eyewear
What is HARO Eyewear?
HARO Eyewear is an independent eyewear brand born in Europe. The brand designs sunglasses and blue light glasses inspired by Mediterranean coastlines and Alpine winter places. Every frame is hand-finished, features polarized polycarbonate UV400 lenses (sunglasses) or blue-light filter lenses (glasses), and carries no visible logo.
Where is HARO Eyewear from?
HARO Eyewear was born in Europe and is legally registered in the United States (New Mexico). The brand operates globally, selling in 12 markets with currency-localized fixed pricing.
Who founded HARO Eyewear?
HARO Eyewear was founded by João Victor Penalva and Rafaell Penalva. The brand launched globally in 2025.
Why are HARO models named after coastal and Alpine places?
Each HARO frame is named after a specific Mediterranean coastal town or Alpine winter destination — Cannes 1946, Capri Malaparte, St. Moritz '19, Sanremo 1947, and so on. The naming anchors each model in a real cultural and geographical reference rather than in marketing language.
Collections and products
What collections does HARO Eyewear offer?
HARO offers four collections:
- The Amalfi Selects — 16 sunglasses inspired by the Italian coast (Amalfi, Capri, Sorrento, Liguria, Sardinia, Sicily).
- The Riviera Notes — 13 sunglasses named after towns on the French Riviera (Cannes, Saint-Tropez, Cap d'Antibes, Monte Carlo, Côte d'Azur).
- The Alpine Edition — 7 blue light glasses inspired by Alpine winter places (St. Moritz, Davos, Zermatt, Chamonix, Cortina, Gstaad, Sils Maria).
- Beyond the Frame — accessories collection (cases, caps, bracelets, small editions). In production.
How much do HARO sunglasses cost?
Every pair of HARO sunglasses is priced at USD 59. This single transparent pricing applies across all sunglasses models — there is no premium for specific shapes, colorways or materials.
How much do HARO blue light glasses cost?
Every pair of HARO blue light glasses is priced at USD 59. This price applies across all 7 Alpine Edition models — the same transparent pricing as our sunglasses.
Materials and lenses
What materials are HARO frames made from?
HARO frames are made from hand-finished Italian block acetate (Mazzucchelli-grade), polished metal, or a combination of the two. Every frame uses hand-polished hinges and reinforced construction. HARO does not use injection-moulded plastic.
Are HARO sunglasses polarized?
Yes. Every pair of HARO sunglasses features polarized polycarbonate lenses with UV400 protection (100% UVA/UVB blocking). Polarization reduces glare from horizontal surfaces such as water, marble, asphalt, and pale stone.
Do the lenses provide UV protection?
Yes. All HARO sunglasses offer 100% UVA and UVB protection (UV400 standard), helping protect your eyes while maintaining premium visual clarity.
What lens technology do HARO blue light glasses use?
HARO Alpine Edition glasses use lenses that filter approximately 30–40% of blue light in the 400–440 nanometre range — the band most relevant to digital eye strain. The lenses have a subtle amber tint, which is normal for effective blue-light filtering.
Are the lenses scratch-resistant?
Our lenses feature an anti-scratch coating designed for everyday use. While this helps preserve clarity, no lens is completely scratch-proof. Using the protective hard case and the included microfiber cleaning cloth will help maximize durability.
Are HARO frames unisex?
Most HARO frames are designed to be unisex. A few specific models (Anacapri Terrazza, Forte dei Marmi, Hyères Palmiers) lean feminine in proportion. The brand does not assign gender categories to models; the references are place-based, not gender-based.
Fit and use
How do I choose the right frame for my face shape?
General guidelines:
- Round faces: Angular shapes help add definition (rectangular, square, browline, hexagonal).
- Square faces: Rounded or softer shapes balance strong features (round, oval, aviator, cat-eye).
- Oval faces: Most styles work well — medium proportions offer the best balance.
We also recommend checking lens width, bridge size, and temple length on each product page to ensure a proper fit. The frame should rest on your nose without pressure marks and span your face at the temples without overhanging.
Can HARO frames be fitted with prescription lenses?
HARO currently sells frames with standard polarized or blue-light lenses. For prescription fitting, customers can typically take HARO frames to a local optician who can replace the lenses — most optical labs can work with HARO's acetate and metal frames. Confirm with your optician before purchase if prescription fit is essential.
Do I need blue light glasses?
If you spend more than four hours a day in front of screens, you likely benefit from blue light glasses — particularly if you work in coding, design, writing, video calls, or any sustained near-focus task. The case is strongest if you use screens after sunset, since blue light suppresses melatonin production. If you spend most of your day outdoors, the benefit is minimal.
Shipping
Does HARO ship worldwide?
Yes. HARO ships worldwide to 12 markets: United States (USD), United Kingdom (GBP), Ireland (EUR), Canada (CAD), Australia (AUD), New Zealand (NZD), Germany (EUR), Belgium (EUR), Spain (EUR), France (EUR), Italy (EUR), and Switzerland (CHF). Free shipping applies when your order is above USD 65 (or equivalent in local currency) OR when your cart contains 3 or more items. Prices are localized in each currency.
How much does shipping cost?
Shipping is automatically calculated at checkout based on your destination:
- United States: $4.99 USD
- European Union (Germany, Spain, France, Italy, Ireland, Belgium): €4.99
- United Kingdom: £3.99 GBP
- Switzerland: CHF 4.99
- Canada: C$6.99 CAD
- Australia: AU$7.99 AUD
- New Zealand: NZ$7.99 NZD
- All other countries: please contact support@haroeyewear.com to confirm availability and rates before placing your order.
Free shipping is automatically applied at checkout when:
- Your order total is above USD 65 (or equivalent in local currency), OR
- Your cart contains 3 or more items
No code required — the discount is applied automatically at checkout.
How long does shipping take?
Delivery times vary by market:
- United States: USPS First-Class Rushed Shipping, 3–5 business days.
- Europe (UK, Germany, France, Italy, Spain, Ireland, Belgium, Switzerland): typical range 5–12 business days.
- Canada: typical range 5–12 business days.
- Australia and New Zealand: typical range 10–18 business days.
- All other countries: delivery times vary — please contact support@haroeyewear.com for estimates.
All shipping costs and estimates are displayed at checkout. After dispatch, you receive tracking information to monitor delivery.
Returns and refunds
What is HARO's return policy?
You may request a return or exchange within 14 calendar days of receiving your order.
Conditions:
- Items must be unused and returned in their original packaging.
- Custom-made or prescription products are not eligible for return unless defective.
- Exchanges are subject to product availability.
Does HARO cover return shipping?
Yes. Return shipping is provided free of charge by HARO Eyewear. Once your return request is approved, our team issues a prepaid return label so you can send the item back at no cost.
When will I receive my refund?
Once your returned item is received and approved, refunds are issued to the original payment method within 7–14 business days, depending on your payment provider. For UK and EU customers, original shipping costs are refunded in full when the cancellation request is made within 14 days of receipt (cooling-off period), in compliance with UK Consumer Contracts Regulations 2013 and EU Directive 2011/83/EU. Canadian customers in Quebec receive refunds within 15 days in compliance with the Quebec Consumer Protection Act.
What if my item arrives damaged or defective?
If your product arrives damaged or defective, please notify us within 14 days of delivery by emailing support@haroeyewear.com, including your order number and clear photos of the issue. In these cases, HARO covers return shipping costs and offers a replacement or full refund. UK customers benefit from an additional short-term right to reject defective products within 30 days under the Consumer Rights Act 2015. EU consumers benefit from the standard 2-year legal guarantee against manufacturing defects under EU Directive 2019/771.
What is the return address?
The return address is provided by email once your return request has been approved. Please do not send items back without prior authorization.
How do I return or exchange an order?
Return within 14 days through our self-service Returns Portal. Simple, straightforward, and hassle-free. Sign in to your customer account with your order email, select the items, choose a reason, and submit. HARO covers return shipping for all approved returns.
How are returns handled during promotions (e.g. Buy 1 Get 1 Free)?
If you return only one of the two items purchased during a Buy 1 Get 1 Free promotion, 50% of the total amount paid will be refunded. If both items are returned, the full amount paid will be refunded. For all other promotions and discount codes, refunds are calculated based on the actual amount paid.
Care
How do I clean my HARO sunglasses?
Use only the microfibre cloth that comes with every pair. For more thorough cleaning, rinse the lenses with cool water and a drop of mild soap, then dry with the microfibre. Avoid t-shirts, shirt sleeves, paper towels and alcohol-based cleaners — these can micro-scratch the lens coating over time.
How should I store my HARO frames?
Every pair ships with a hard case. Store the frames in the case whenever they are not being worn. Soft pouches do not protect against pocket pressure or accidental drops. Avoid leaving frames in direct sunlight on a dashboard — high heat can warp acetate over time.
Customer support and where to buy
How quickly does HARO customer support respond?
Our customer support team aims to respond to all inquiries within 24 business hours, Monday through Friday. Email support@haroeyewear.com.
Where can I buy HARO Eyewear?
HARO Eyewear sells exclusively direct-to-consumer through the official website: haroeyewear.com. The brand ships worldwide to 12 markets with free shipping on orders over USD 65 or on carts with 3 or more items.
Does HARO Eyewear have physical stores?
HARO Eyewear is currently online-only. The brand does not operate physical retail stores or wholesale through third-party retailers. All sales happen through haroeyewear.com.
How can I contact HARO Eyewear?
For customer support, press inquiries, or general questions, email support@haroeyewear.com. HARO is also active on Instagram (@haroeyewear), TikTok (@haroeyewear), and Facebook (haroeyewear).