Shipping policy
Effective Date: 01/01/2025
At Haro Eyewear, we stand behind every order and are committed to ensuring a smooth and reliable delivery experience. Every shipment is handled with care through trusted international logistics partners, with full transparency from purchase to delivery.
1. Shipping Methods
We partner with reliable international carriers to deliver your order safely and efficiently.
Shipping methods may vary depending on your destination and will be displayed at checkout before completing your purchase.
Most orders arrive within standard international delivery timeframes. While we do not currently offer express shipping, our logistics network is optimized to ensure consistent and dependable delivery performance worldwide.
2. Order Handling & Processing
Orders are typically processed within 1–3 business days (Monday through Friday, excluding public holidays).
Once your order is ready, it is securely packed and handed over to the selected shipping carrier.
During periods of high demand, operational adjustments, or additional verification procedures, processing times may be slightly extended.
Products that are custom-made or include prescription lenses may require additional preparation time. Any extended timelines will be clearly indicated on the product page or at checkout.
3. Estimated Delivery Times
Delivery times vary depending on the destination region:
- Europe, United States, and Canada: 4–15 business days
- Mexico: 4–15 business days
- Oceania (Australia & New Zealand): 5–12 business days
- MENA Region and Chile: 12–20 business days
- Other South American countries: 7–25 business days
These delivery timeframes are average estimates based on standard international shipping performance.
While most orders arrive within the stated timeframe, delivery times may occasionally vary due to external factors such as customs procedures, local postal services, or unforeseen logistics conditions.
We continuously monitor all shipments to ensure they are progressing as expected and remain available to assist you whenever needed.
Delivery estimates do not include order processing time.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details (when available).
You can track your shipment at any time through the carrier’s tracking system using the provided tracking number.
5. Delivery Support
If your order has not arrived within the estimated timeframe, we recommend allowing a short additional period, as international shipments may occasionally experience transit delays.
If your package still has not been delivered after this time, please contact us at support@haroeyewear.com with your order number.
Our team will actively assist you in tracking your shipment and working with the carrier to resolve the situation as quickly as possible.
While delivery timelines are influenced by shipping carriers and local logistics providers, we remain responsible for supporting you throughout the entire delivery process and ensuring that every case is properly handled.
To avoid delivery issues, please ensure that your shipping address is complete and accurate at checkout. If a package cannot be delivered due to incorrect or incomplete address details, reshipping may be required.
6. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@haroeyewear.com, including:
- Your order number
- Clear photos of the issue (if applicable)
We will review the situation and provide an appropriate solution in accordance with our Refund & Returns Policy.
7. Contact Information
For any shipping-related questions, please contact us:
Email: support@haroeyewear.com
Business Address:
EBM DIGITAL BUSINESS, LLC
412 W 7th St STE 845
Clovis, NM 88101
United States