Refund policy

Refund & Returns Policy
Effective Date: 06/26/2026

At Haro Eyewear, customer satisfaction is important to us. This policy 
explains the conditions under which you may request a return, exchange, 
or refund for products purchased through our website.

1. Returns Eligibility & Timeframe

We accept return requests within 14 days from the date you receive your 
order. To be eligible for a return or exchange:

- Items must be unused, unworn, and in their original condition
- Products must be returned in their original packaging
- Proof of purchase (order number) is required

EU customers: In compliance with EU Directive 2023/2673, you have the right 
to withdraw from your purchase within 14 days of receiving your order, 
without giving any reason. To exercise this right, submit a cancellation 
request through our self-service Returns Portal.

2. Non-Returnable Items

The following items are not eligible for return or refund, unless they 
arrive defective or damaged:

- Items showing signs of use, wear, or damage caused after delivery

3. How to Request a Return

Return within 14 days through our Returns Portal. Simple, straightforward, 
and hassle-free.

To initiate a return:

1. Visit our Returns Portal and click the "Cancel My Purchase" button
2. Sign in with the email used for your order
3. Select the order, choose the items, and reason for the return
4. Submit the request — we'll send confirmation within minutes

Alternatively, you can email support@haroeyewear.com within 14 days of 
receiving your order with your order number, items, and reason.

4. Refund Process

After we receive and inspect the returned item:

- You will be notified of the approval or rejection of your refund
- If approved, refunds will be issued to the original payment method
- Refunds are processed within 7–14 business days, depending on your 
  payment provider

Original shipping costs are refunded in full for cancellation requests 
made within 14 days of receipt (cooling-off period), in compliance with 
UK Consumer Contracts Regulations 2013 and EU Directive 2011/83/EU. For 
returns outside the cooling-off period that are not due to defects or 
our error, original shipping costs are non-refundable.

Canadian customers (Quebec residents): refunds are processed within 15 
days in compliance with Quebec Consumer Protection Act Art. 54.8.

5. Returns of Promotional Items

Items purchased during promotional campaigns or with discount codes are 
eligible for return under the same general policy, with the following 
specific rules to ensure fair treatment for both parties:

A. "Buy 1, Get 1 Free" or BOGO promotions
If you return only one of the two items purchased under a BOGO promotion, 
50% of the total amount paid for both products will be refunded, excluding 
any shipping costs. If both items are returned, the full amount paid will 
be refunded.

B. Multi-item discount promotions ("Buy 3, Save 20%" etc.)
If you return part of an order qualifying for a multi-item discount, the 
refund will be calculated based on the proportional discount applied. The 
remaining items will retain their original promotional price.

C. Free shipping promotions (e.g., free shipping over $65)
If a partial return brings the order total below the free shipping 
threshold, the original shipping cost may be deducted from the refund.

D. Discount codes
Returns of items purchased with a discount code will be refunded based on 
the actual amount paid, not the original price before the discount was 
applied.

E. Free gifts and add-ons
Free promotional items must be returned together with the qualifying 
purchase to receive a full refund. If you keep the free gift, the 
equivalent retail value will be deducted from the refund.

6. Exchanges

If you would like to exchange an item:

- Contact us at support@haroeyewear.com
- Exchanges are subject to product availability
- The same return conditions apply

7. Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, please notify us 
within 14 days of delivery by emailing support@haroeyewear.com with:

- Your order number
- Clear photos showing the issue

In these cases, we will offer a replacement or full refund, including 
return shipping costs. EU consumers also benefit from the standard 2-year 
legal guarantee against manufacturing defects under EU Directive 2019/771.

UK customers: Under the Consumer Rights Act 2015, you have an additional 
short-term right to reject defective products within 30 days of delivery 
for a full refund.

8. Return Shipping

- Return shipping is provided free of charge by Haro Eyewear. A prepaid 
  return label will be issued by our team upon approval of your return 
  request
- We recommend using the prepaid label provided to ensure tracked and 
  insured transit
- Items returned without our prepaid label, or sent through methods we 
  did not authorize, are not covered by our return shipping policy
- Original packaging must be used to ensure safe transit

9. Contact Information

If you have any questions regarding this policy, please contact us at:

Email: support@haroeyewear.com
Business Address: EBM DIGITAL BUSINESS, LLC, 412 W 7th St STE 845, 
Clovis, NM 88101, United States