Refund policy

Refund & Returns Policy

Effective Date: 01/01/2025

At Haro Eyewear, customer satisfaction is important to us. This policy explains the conditions under which you may request a return, exchange, or refund for products purchased through our website.

1. Returns Eligibility & Timeframe (United States)

We accept return requests within 30 days from the date you receive your order.

To be eligible for a return or exchange:

  • Items must be unused, unworn, and in their original condition

  • Products must be returned in their original packaging

  • Proof of purchase (order number) is required

There is no statutory “cooling-off period” under U.S. law, but we voluntarily offer this 30-day return window.

2. Non-Returnable Items

The following items are not eligible for return or refund, unless they arrive defective or damaged:

  • Custom-made or personalized products (including prescription lenses)

  • Items showing signs of use, wear, or damage caused after delivery

3. How to Request a Return

To initiate a return, please email support@haroeyewear.com within 30 days of receiving your order and include:

  • Order number

  • Item(s) you wish to return

  • Reason for the return

Once your request is reviewed and approved, we will provide return instructions.

⚠️ Returns sent without prior approval may not be accepted.

4. Refund Process

After we receive and inspect the returned item:

  • You will be notified of the approval or rejection of your refund

  • If approved, refunds will be issued to the original payment method

  • Refunds are processed within 7–14 business days, depending on your payment provider

Original shipping costs are non-refundable, except when the return is due to our error or a defective product.

5. Exchanges

If you would like to exchange an item:

  • Contact us at support@haroeyewear.com

  • Exchanges are subject to product availability

  • The same return conditions apply

6. Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, please notify us within 30 days of delivery by emailing:

  • Your order number

  • Clear photos showing the issue

In these cases, we will offer a replacement or full refund, including return shipping costs.

7. Return Shipping Responsibility

  • Customers are responsible for return shipping costs, except when the return is due to our error

  • We strongly recommend using a tracked and insured shipping method

  • We are not responsible for items lost or damaged during return transit

8. Contact Information

If you have any questions regarding this policy, please contact us at:

Email: support@haroeyewear.com

Business Address:
EBM DIGITAL BUSINESS, LLC
412 W 7th St STE 845
Clovis, NM 88101
United States